INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is ENGRACE?

ENGRACE is an online store that sells software license keys. Founded in 2021, we aim to provide our customers with reliable and affordable software solutions.

2. How can I place an order?

You can visit the product pages on our website, select the software you want, and click the „Add to Cart“ button to create your order. Then, follow the payment steps to complete your purchase.

3. What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods. For more information about payment options, please visit our payment page.

4. When and how will I receive my license key?

License keys are delivered electronically to the email address you provided during purchase. Typically, license keys are sent immediately after payment is confirmed, but delivery times may vary based on order processing and other factors.

5. How can I use my license key?

You can use your license key during the installation or activation steps of the software you purchased. Each software may have a different activation process, so it is recommended to refer to the official website of the software for detailed instructions.

6. Can I get a refund after purchase?

Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges for purchased software license keys.

7. What should I do if my license key doesn't work?

If you encounter any issues with your license key, please contact us at support@engrace.de. We will assist you in resolving the issue.

8. How many computers can I use my license key on?

The usage terms for each license key may vary. It is important to review the license terms of the software you purchased. Generally, license keys are intended for use on one computer, but some software may allow usage on multiple devices.

9. Are the license keys sold by ENGRACE legitimate?

Yes, all license keys sold by ENGRACE are completely legitimate and provided by the original software manufacturers.

10. How can I get more information about ENGRACE?

You can learn more about ENGRACE on our About Us page. Additionally, you can always reach us at support@engrace.de.

11. Where can I find information about the privacy policy and terms of use?

For information about our privacy policy and terms of use, please visit the Privacy Policy and Terms & Conditions pages on our website.

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